FAQ

I need to cancel my order. How can I do that?

Sometimes something happens and you just need to cancel your order. If this happens you must contact us right away! Once we initially process your order (usually within 24 hours) we will be unable to cancel your order.

Where is my order confirmation?

As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If for some reason you didn’t get an email, please check your junk folder and add bellarose.office@gmail.com to your safe sender list.

When will my order ship?

Please see our shipping policy for more details.

Can I return or exchange items that were purchased?

Please see our return policy for more details.

Where do I send my package if I need to make a return?

Please see our return policy for more details.

How can I reach someone with additional questions?

You can email us at office@shopatbellarose.com with any questions and we will get back to you as soon as possible.

Where are you located at?

We are located in the sunny state of Florida!  We are in the Central Florida region, not too far from the beaches and Disney World!  

How is my order shipped?

We ship all orders through the United States Postal Service (USPS) and your order can be tracked at www.usps.com. When your order has been shipped you will receive a shipping confirmation email with a tracking number for your records.

What do I do if the order I received is incorrect?

If the order you receive is incorrect, please email us at office@shopatbellarose.com with your name, order number, and a description of the situation. We will be happy to resolve the issue as fast as possible.